F5 Service and Support for Management Products Part Numbers and Price Info

Below you will find part numbers for Service and Support for Management Products. For prices, and special discounts Contact WorldTech IT for a Quote. We’ll take the time to understand your environment, needs, and current projects to ensure you’re buying the right F5 Networks Solution.

We do NOT sell outside of the United States, your pricing outside of the US may differ. You should NOT use our starting prices as a guideline if you are outside of the US. If you are outside of the US, please contact a local F5 partner in your area for a quote.

All F5 BIG-IP products will need a support contract. A support contract will give you access to new software releases for supported units, cover your devices for RMA replacements, as well as support for "existing configurations".

F5s’ support requires your configuration or iRule was previously working. New Implementations, Configurations, and iRules are not covered under F5s support offerings, and fall under Professional Services, please contact us for a Professional Services Quote. For more information on F5s support options, visit F5 Support Offerings Official page.

F5 Service and Support for Management Products Description Part Number
Level 1-3 Premium Service for Enterprise Manager (7×24) F5-SVC-EM-PRE-L1-3
Level 1-3 Standard Service for Enterprise Manager (5×10) F5-SVC-EM-STD-L1-3
Four-Hour Hardware Replacement Service with On-site Technician (RMA) for Enterprise Manager F5-SVC-EM-RMA4
Level 1-3 Premium Service for Enterprise Manager Virtual Edition (7×24) F5-SVC-EM-VE-PREL13
Level 1-3 Standard Service for Enterprise Manager Virtual Edition (5×10) F5-SVC-EM-VE-STDL13
Level 1-3 Premium Service for BIG-IQ (7×24) F5-SVC-BIQ-PRE-L1-3
Level 1-3 Standard Service for BIG-IQ (5×10) F5-SVC-BIQ-STD-L1-3
Four-Hour Hardware Replacement Service with On-site Technician (RMA) for BIG-IQ F5-SVC-BIQ-RMA4
Level 1-3 Premium Service for BIG-IQ Virtual Edition (7×24) F5-SVC-BIQ-VE-PREL13
Level 1-3 Standard Service for BIG-IQ Virtual Edition (5×10) F5-SVC-BIQ-VE-STDL13
Level 1-3 Premium Service for iWorkflow Virtual Edition (7×24) F5-SVC-IWF-VE-PREL13
Level 1-3 Standard Service for iWorkflow Virtual Edition (5×10) F5-SVC-IWF-VE-STDL13

Important things to note:

  • Note 1: F5 strongly recommends Premium Service (7×24) to all customers with F5 products operating live in production networks. Standard Service (5×12) is suitable for demo equipment, lab equipment and test environments.
  • Note 2: The service starting price is calculated as a % of product starting price; the net price is calculated by applying the service discount to the service starting price.
  • Note 3: Four-Hour RMA can only be purchased in combination with 7×24 Premium Service. Four-Hour RMA together with Standard Service will not be accepted.
  • Note 4: Four-Hour RMA requires a minimum of two units to be purchased and is subject to availability in certain geographies. Contact F5 for details.
  • Note 5: Next-Business-Day RMA delivery (RMA-2) depends on the regional cut-off time. An RMA-2 submitted ahead of the local cut-off time will be delivered on site before the end of the next business day. Contact F5 for details about cut-off hours.
  • Note 6: Only hardware components provided by F5 are supported on F5 platforms. All hardware components, such as power supplies, memory, hard drives, and optical connectors, have been tested and approved to work with F5 platforms to the specifications outlined in the product platform guides. F5 does not support “third party” products from other vendors and use of those products can invalidate the F5 product’s warranty or at the very least, prevent service and support of the altered product.
  • Note 7: Level 2-3 Services and Level 3 Assisted Services may only be ordered by F5 partners who are entitled to provide Level 1 and/or 2 support. Purchase orders that reflect support levels outside of the authorized levels will be rejected.

Service offerings:

  • Premium Service includes 1 year access to 7×24 technical support, Ask F5, software updates and 10-day hardware replacement.
  • Standard Service includes 1 year access to 5×10 technical support, Ask F5, software updates and 10-day hardware replacement.

Buy F5 Networks Solutions – Contact WorldTech IT today

Phone Number #:              (866) 615-7305

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