F5 Service and Support Fees for all Products Prices
Below you will find up to date starting prices / costs and part numbers for F5s BIG-IP Service and Support Fees for all Products. Contact WorldTech IT for a free environment review, and ensure you buy the right F5 Networks Solution.
Note these are not prices on actual support for your F5 BIG-IP products, only fees that can be associated with them. All the Support costs for your the F5 products are listed in the last 3 right columns of the F5 Pricing & part number tables – Labeled “Pre. L1-3 for Premium support, Std. L1-3, for standard support, and RMA 4h for Return Material Authorization only
We do NOT sell outside of the United States, your pricing outside of the US may differ. You should NOT use our starting prices as a guideline if you are outside of the US. If you are outside of the US, please contact a local F5 partner in your area for a quote.
|F5 Service and Support Fees for all Products|
|Description||Part Number||Starting Price|
|Lapsed Service Fee||F5-SVC-LAPSED-FEE||$2,000|
|RMA Removable Hard Drive and Compact Flash Card Fee (per unit)||F5-SVC-RMA-OPT||$1,000|
|Consulting Remote Kit Non-Return Fee (per unit)||F5-CST-RMT-KIT-NRF||$5,000|
|Hardware Retention Service with Four-Hour Hardware Replacement Service (RMA)||F5-SVC-RMA-4T-HWR||14% of list|
|Hardware Retention Service with Four-Hour Hardware Replacement Service (RMA)||F5-SVC-RMA-3-HWR||14% of list|
|Hardware Retention Service with Next-Business-Day Hardware Shipping Service (RMA)||F5-SVC-RMANDBS-HWR||14% of list|
Important things to note:
- Note 1: A customer is required to pay a catch up fee (Lapsed Service Fee) should they allow their service agreement to lapse beyond the renewal date without making a renewal payment inside 30 days of the said renewal date. This reinstatement fee will be due in addition to the renewal payment backdated to the renewal date.
- Note 2: A Recertification Fee is required where a customer owns an F5 system which is currently not under maintenance and they wish to purchase a service contract (which includes RMA service). F5 charges this fee in order to certify that there is nothing wrong with the device before allowing the customer to purchase service and support.
- Note 3: The Removable Hard Drive and Compact Flash Card Fee is charged annually per unit with the support contract. This permits the end customer to remove the hard drive and/or compact flash card once an RMA is authorized by F5.
- Note 4: When purchasing a Hardware Retention Service, the customer must agree to provide F5 a Certification of Destruction (CoD) of the device to mitigate any further use of it.
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