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Home > F5 Networks Prices & Part Numbers > F5 Service and Support for Management Products Prices

Below you will find part numbers for F5s Service and Support for Management Products. For prices, and special discounts Contact WorldTech IT for a Quote. We’ll take the time to understand your environment, needs, and current projects to ensure you’re buying the right F5 Networks Solution.

F5 does not officially post prices online. Every customers’ needs are different, including trade-ins, promotions, and special discounts that may apply to your purchase. Please do not refer to any F5 pricing you may find online. It’s not officially maintained by F5, can be out of date, and doesn’t take into account your specific situation. If you are in the US, please contact us with any questions, and we’ll get you more information on F5 hardware, software, and subscriptions.

We do not sell F5 Products outside of the United States, but some of our trusted partners do! If you live outside of the United States, we urge you to contact us and we’ll connect you with an F5 Partner who is authorized to sell F5 BIG-IP in your area.

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F5 Service and Support for Management Products
Description Part Number
Level 1-3 Premium Service for Enterprise Manager (7x24) F5-SVC-EM-PRE-L1-3
Level 1-3 Standard Service for Enterprise Manager (5x10) F5-SVC-EM-STD-L1-3
Four-Hour Hardware Replacement Service with On-site Technician (RMA) for Enterprise Manager F5-SVC-EM-RMA4
Level 1-3 Premium Service for Enterprise Manager Virtual Edition (7x24) F5-SVC-EM-VE-PREL13
Level 1-3 Standard Service for Enterprise Manager Virtual Edition (5x10) F5-SVC-EM-VE-STDL13
Level 1-3 Premium Service for BIG-IQ (7x24) F5-SVC-BIQ-PRE-L1-3
Level 1-3 Standard Service for BIG-IQ (5x10) F5-SVC-BIQ-STD-L1-3
Four-Hour Hardware Replacement Service with On-site Technician (RMA) for BIG-IQ F5-SVC-BIQ-RMA4
Level 1-3 Premium Service for BIG-IQ Virtual Edition (7x24) F5-SVC-BIQ-VE-PREL13
Level 1-3 Standard Service for BIG-IQ Virtual Edition (5x10) F5-SVC-BIQ-VE-STDL13
Level 1-3 Premium Service for iWorkflow Virtual Edition (7x24) F5-SVC-IWF-VE-PREL13
Level 1-3 Standard Service for iWorkflow Virtual Edition (5x10) F5-SVC-IWF-VE-STDL13

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Important things to note:

  • Note 1: F5 strongly recommends Premium Service (7×24) to all customers with F5 products operating live in production networks. Standard Service (5×12) is suitable for demo equipment, lab equipment and test environments.
  • Note 2: The service starting price is calculated as a % of product starting price; the net price is calculated by applying the service discount to the service starting price.
  • Note 3: Four-Hour RMA can only be purchased in combination with 7×24 Premium Service. Four-Hour RMA together with Standard Service will not be accepted.
  • Note 4: Four-Hour RMA requires a minimum of two units to be purchased and is subject to availability in certain geographies. Contact F5 for details.
  • Note 5: Next-Business-Day RMA delivery (RMA-2) depends on the regional cut-off time. An RMA-2 submitted ahead of the local cut-off time will be delivered on site before the end of the next business day. Contact F5 for details about cut-off hours.
  • Note 6: Only hardware components provided by F5 are supported on F5 platforms. All hardware components, such as power supplies, memory, hard drives, and optical connectors, have been tested and approved to work with F5 platforms to the specifications outlined in the product platform guides. F5 does not support “third party” products from other vendors and use of those products can invalidate the F5 product’s warranty or at the very least, prevent service and support of the altered product.
  • Note 7: Level 2-3 Services and Level 3 Assisted Services may only be ordered by F5 partners who are entitled to provide Level 1 and/or 2 support. Purchase orders that reflect support levels outside of the authorized levels will be rejected.

Service offerings:

  • Premium Service includes 1 year access to 7×24 technical support, Ask F5, software updates and 10-day hardware replacement.
  • Standard Service includes 1 year access to 5×10 technical support, Ask F5, software updates and 10-day hardware replacement.

 

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